At Martwillo, we aim to process your order with speed and care. Once your order is placed, please allow 1 to 3 business days for our team to prepare your items, ensuring each product is securely packaged to arrive in perfect condition.
After dispatch, estimated delivery usually takes 5 to 9 business days, although this may vary depending on your location, customs clearance, and other unforeseen delays. While we do our best to meet the expected timeframe, we appreciate your patience in rare cases of extended delivery.
We work with trusted logistics partners to ensure your package reaches you promptly. The shipping method for your order is selected based on destination, weight, and your chosen preferences, always prioritizing the most reliable and efficient option.
Once shipped, you will receive a tracking number and relevant shipping information. This allows you to follow your package’s journey on the carrier’s website or directly via the tracking page on Martwillo.
We are pleased to offer free shipping for our customers. However, please note that customs duties, import taxes, or other fees charged by your country’s authorities are the responsibility of the recipient. These costs are not included in our shipping offer.
Our international delivery network covers a wide range of countries. Still, certain remote areas or specific regions may be excluded from service. If you are unsure about delivery to your location, please contact our support team for confirmation.
Please note that some products may have restrictions due to local import regulations or product characteristics. If this applies to your order, we will inform you promptly and help you find an alternative solution.
For questions or assistance regarding shipping, we’re here to help. Our goal is to ensure your delivery is as smooth as possible.
Contact us:
Company: SARL DE L’ETOILE
Email: care@martwillo.com
Address: OPTICAL CENTER, PKG CARREFOUR ZI DE L’ETOILE 08300 RETHEL